Certifications & Qualifications

Finding a good auto repair facility is always a concern, especially when the unexpected happens. One important thing to remember is to look for the shops Qualifications And Certifications.

Serving Glendora and the surrounding communities since 1978

Our Motto

Home Town Service, You Can Count On

Our Mission Statement

Certified Automotive Specialists mission is to provide safe and reliable transportation for our customer’s by inspecting each car we service, this will reduce the risk of break down repairs, saving our customers time and money and we will never compromise our ethics, or the trust that is placed in us.

Core Values (Core values are the fundamental beliefs of a person or organization)

Ethics-Conduct ourselves in an honest and ethical manner
Trust-Never break the trust that our customers or employees have given to us
Respect-Treat everyone like you would treat your grandmother
Team-Work together to improve our company everyday
Continuous Improvement-Improve yourself personally and professionally every day
Workplace-Make our company the best place to work everyday

Our Customer Promise: We Promise to

Provide our customers with a convenient and friendly place for service
Be the GO-TO place for any questions or concerns for our customers
Provide ethical and competent service & repairs
Employ certified technicians and provide them with top quality training
Give a written or verbal estimate before proceeding with repairs
Inspect every car every visit and prioritize all service & repairs
Record recommended repairs not performed and note them for review
Build a longevity plan for your car to drive for 250,000 miles
Schedule your next visit and remind you of service to prevent break down repairs
Provide customers with information needed to make informed choices about their vehicles
Fix the vehicle right the first time, on time
Determine what our customers expect in service and then exceed those expectations
Protect our environment by recycling all waste products responsibly

CHOSEN ONE OF TOP TEN SHOPS IN THE NATION!

Each year Motor Age Magazine, a leading automotive magazine, reviews shops from all over the United States. Hundreds of automotive repair shops from all over the country competed for Motor Age Top Shop, however, only 10 were chosen.

Our shop was reviewed in their magazine and we were one of only ten shops in the Nation to be chosen in the Top 10. There are many good auto repair shops in the country, and we are very grateful for the industry’s recognition and our award.

This award is given after Motor Age reviews how companies’ care for their customers, their qualifications, the shop’s facilities, their growth over recent years, and the business’ core philosophy.

Our company has been recognized with this award in the past; we were chosen to be in the top ten in 2008, 2009, 2011, and now in 2013. In 2012, we were honored with the No. 1 TOP SHOP AWARD in the Nation.

I did it! The Automotive Service Association (ASA) held its Automotive Management Institute (AMI) graduation and award ceremony Saturday August 12^th in Anaheim, CA. It was an awesome event.

I was honored to be included in the 1^st graduating class, earning the new A.M.A.M. degree (Accredited Master Automotive Manager). 49 people graduated by accumulating 180 credits though many accredited management classes. Others in attendance earned the Accredited Automotive Manager (A.A.M.) degree with 120 credits as well.

I work hard to be the best I can be and support our industry, thank you ASA

AAA While there are many quality repair facilities, each AAA–approved auto repair facility is carefully screened and monitored to assure it meets our tough standards and criteria.

AAA QUALITY SERVICE AWARD

We are a 4-time AAA Quality Service Award winner for customer satisfaction and service quality.

To win this AAA award a shop must exceed the already stringent Auto Club standards for a consecutive two-year period: no more than one complaint from an Auto Club member, a minimum 99 percent customer satisfaction rating during two consecutive surveys and no facility deficiencies during either of the Auto Club’s detailed annual shop inspections or the bimonthly shop reviews.

ACCREDITATION

This company has been accredited since 05/02/2003 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

CERTIFIED AUTO COMPANY RATING A+

Our opinion of what this rating means:
An exemplary rating. This means that nothing in our files causes us to have any doubt about the company’s reliability.

5.0 CarFax Rating

BBB Certified Automotive Specialists A+ 1

Certified Auto has been a proud member of the Glendora Chamber of Commerce since 1992 and is active in all city and chamber functions

Gene is a member of the Glendora Rotary and was president in the 2008-2009 year. Rotary allows our company an avenue to give to locally as well as all over the world.

30 + Years at the same location

GREEN STATION CERTIFICATION
The Bureau of Automotive Repair (BAR) has cultivated a partnership with the Department of Toxic Substances Control (DTSC), the agency that regulates the use and recycling of hazardous waste products. This new partnership has given us the opportunity to promote DTSC’s voluntary program by which auto repair facilities may become recognized as a “Green Station” if a station meets the DTSC’s requirements.

ASE-certified automotive technicians and other service professionals can be identified in several ways. The most obvious is to look for the ASE sign on the facility. Once inside, most establishments proudly display the ASE certificates earned by their technicians in their office or waiting room.

ASE has taken this responsibility one step further by offering a recognition opportunity for highly qualified repair facilities, which allows them to showcase their technicians and their commitment to excellence. It is called the Blue Seal of Excellence Recognition Program. The program’s emphasis is to identify establishments with a large percentage of ASE-certified professionals. It is a recognition program for businesses striving to be the best, and willing to prove their commitment.

Since 1951, ASA has been the leading organization for owners and managers of automotive service businesses that strive to deliver excellence in service and repairs to consumers. We hope that you find your visit here not only enjoyable but informative and educational.

“The Automotive Service Association (ASA) advances professionalism and excellence in the automotive repair industry through education, representation and member services.”

Certified Auto is now a STAR certified Smog check station.

Brake & Lamp certified station.
We are able to state certify salvaged vehicles and check and sign off fix-it-tickets.

ASCAA

ASCCA is the largest independent garage owners association in California. The core purpose of ASCCA is to elevate and unite automotive professionals, and give them voice in a way that promotes integrity, compassion, individuality and continuous self-improvement. Membership in ASCCA is unique in that it is comprised of 28 chapters throughout California and is based on the time-honored values of small business owners.

By becoming a member, you’ll join the thousands of other automotive professionals who make up the iATN. Being a part of this global network means you are serious about helping to further the automotive industry and helping yourself gain knowledge and experience.

City of Glendora – 100 years