AAA did a survey and found that two out of three U.S.A. drivers do not trust automotive repair shops! Why?
The top reasons that U.S. drivers do not trust repair shops are:
- Recommending unnecessary services (76 percent)
- Overcharging for services (73 percent)
- Negative past experiences (63 percent)
- Concerns that the work will not be done correctly (49 percent)
The survey also noted that older drivers trust auto repair shops’ more. Why?
- Baby Boomers are twice as likely than younger generations to fully trust auto repair facilities in general, with one-in-five reporting they “totally trust” the industry.
- Baby Boomers (76 percent) are also more likely to have a chosen auto repair shop that they trust compared to Millennials (55 percent) and Gen-Xers (56 percent).
What does this survey tell us?
- It takes time to find a great repair shop…many times through trial and error.
- Due to this, older, more established adults have found a shop they trust and they stick with them.
- Driver’s happy with their repair shop aren’t “repair shop hopping” based on coupons, but stick with the shop they know will do a good job at a fair price each and every time.
- The 75 million drivers who haven’t found a trusted repair facility need to ask for recommendations from those who have.
What does AAA recommend?
- Find a shop you trust before you are in breakdown mode.
- Start off your search by having a shop do small items first such as oil changes, tire rotations, and filter replacements.
There are a lot of great shops out there. Today it has never been easier to find one you trust! Read reviews and ask friends, family and neighbors. It pays great dividends in the long run.
Certified Auto Specialists: the friendlier and more helpful auto shop! Feel free to call 626-963-0814 with any questions, and we will be glad to help, or visit our website at CertifiedAutoCa.com.
