Tag: auto repair shop

Finding An Auto Repair Shop You Can Trust

Most People Assume Auto Shops Are Certified

AAA did a survey and found that two out of three U.S.A. drivers do not trust automotive repair shops! Why?

The top reasons that U.S. drivers do not trust repair shops are:

  • Recommending unnecessary services (76 percent)
  • Overcharging for services (73 percent)
  • Negative past experiences (63 percent)
  • Concerns that the work will not be done correctly (49 percent)

The survey also noted that older drivers trust auto repair shops’ more. Why?

  • Baby Boomers are twice as likely than younger generations to fully trust auto repair facilities in general, with one-in-five reporting they “totally trust” the industry.
  • Baby Boomers (76 percent) are also more likely to have a chosen auto repair shop that they trust compared to Millennials (55 percent) and Gen-Xers (56 percent).

What does this survey tell us?

  • It takes time to find a great repair shop…many times through trial and error.
  • Due to this, older, more established adults have found a shop they trust and they stick with them.
  • Driver’s happy with their repair shop aren’t “repair shop hopping” based on coupons, but stick with the shop they know will do a good job at a fair price each and every time.
  • The 75 million drivers who haven’t found a trusted repair facility need to ask for recommendations from those who have.

What does AAA recommend?

  • Find a shop you trust before you are in breakdown mode.
  • Start off your search by having a shop do small items first such as oil changes, tire rotations, and filter replacements.

There are a lot of great shops out there. Today it has never been easier to find one you trust! Read reviews and ask friends, family and neighbors. It pays great dividends in the long run.

Certified Auto Specialists: the friendlier and more helpful auto shop! Feel free to call 626-963-0814 with any questions, and we will be glad to help, or visit our website at CertifiedAutoCa.com.

Hometown Service You Can Count On!

When Looking For A New Shop, What Questions Should I Ask?

 

Gene-Car-Talk

Keep in mind that the automotive industry doesn’t have any standards for service or repairs. The owner nor mechanic do not have to be certified. This makes it vitally important that you do your research very carefully. Remember…no matter what price you are quoted, someone else can always come in lower but make sure they are a reliable shop that doesn’t just undercut on price…you don’t want them to undercut on service or repair (low bidder is not always a good value). The internet is a great place to start! Look at reviews to help you make your decision. These are some questions that you may want to ask any shop you call for an estimate.

Question #1 – Does your shop offer a Warranty?
Warranties are varied. Some range from as short as 90 days to as long as two years or more or 4,000 to 50,000 miles. A longer warranty is always better. Also ask if the warranty covers nationwide break downs, which could be very important if you travel or are on vacation.

Question #2 – Does your shop have a Guarantee the repair policy?

I can’t believe the amount of calls we receive from consumers who have had a repair that cost them a lot of money and yet the car wasn’t fixed properly. If the shop did not find, explain and fix your concern, why do you pay for it? You should feel completely in control and understand the tests and repairs being performed or just say no and go somewhere you feel good about. Just because it’s cheap doesn’t mean you save money.


Question #3 – Are ALL of the technicians at your shop ASE certified?

There is no certification required to work on your car. Being certified is voluntary only, so when the shop has ASE or other certifications, I believe they are a cut above a shop with non-certified employees.

Question #4 – Does the shop have insurance?
Again, believe it or not, there is no requirement for a shop to carry insurance. If the shop has an accident with your car and has no insurance, you get to pay for it. Most shops are ethical and have insurance, but it never hurts to protect yourself. Always ask when you are shopping around for a new shop.

Question #5 – What brand of parts do you use?
There are many manufacturers of parts. Take brakes for example; I can buy brake pads for as little as $10.00 or as much as $60.00 for the same car. That makes getting an estimate over the phone tricky. The brand of part, the experience or certification of the mechanic replacing the part, is it the right part for your make and model, all have to be considered. This makes prices vary a great deal. I personally would never let our customers leave with inferior parts on their car.

I hope all these points help you the next time you are calling for estimates.  Oftentimes, the great deal costs you more in long run!

Please email or call us with any questions at 626-963-0814 or visit our website at www.CertifiedAutoCA.com.

 

Hometown Service You Can Count On!